top of page

Return & Exchange Policy

​

All Extreme Pyro Gear apparel and printed merchandise is made to order specifically for each customer. Because of this, all sales are final and we do not accept returns or exchanges for incorrect size selections, change of mind or buyer's remorse.

​

We do, however, stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or incorrect, we'll work to make it right.

​

Eligible Product Issues

 

Please contact us if you receive:

​

  • A damaged item

  • A defective item

  • A misprinted item

  • An incorrect product

  • An incorrect size different from the size you ordered

  • A significant production or print error

​

Reporting a Problem

 

Please contact us within 14 days of delivery at get.support@ExtremePyroGear.com.

Include:

​

  • Your order number

  • A description of the problem

  • Clear photos showing the issue from 3 different angles

​

If the shipping box arrives visibly damaged, take clear photos of all damaged areas of the unopened box before opening it.  After opening, also photograph the interior packaging and damaged product if any. 

 

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

​

Size Selection

 

Please review the product's sizing information carefully before placing your order.

Because items are made to order, we cannot accept returns or exchanges when the size ordered by the customer does not fit as expected.

​

If you ordered the correct size but received a different size, please contact us and we will correct the issue.

​

Non-Returnable Items

 

Unless an item arrives damaged, defective, misprinted or incorrect, we do not accept returns or exchanges for:

​

  • Made-to-order apparel, including shirts and hoodies

  • Printed drinkware and accessories

  • Made-to-order merchandise

  • Items ordered in the wrong size or color by the customer

  • Change-of-mind or buyer's remorse purchases

​

Do Not Return an Item Without Contacting Us

 

Please contact Extreme Pyro Gear before attempting to return an item.

If a return is necessary, we will provide instructions. Products sent back without prior authorization may not be eligible for a refund or replacement.

​

Questions or Order Issues

 

We're here to help if something isn't right with your order.

​

Extreme Pyro Gear

​

get.support@ExtremePyroGear.com

bottom of page